Your privacy is a top priority for Nexus Dispatch ("we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, and our related shipping and tracking services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our Service to you.
a. Personal Information You Provide
When you arrange a shipment, create an account, or contact us, we collect personal information for both the sender and the recipient. This may include:
- Full Name & Physical Address
- Email Address & Phone Number
b. Shipment and Tracking Information
We collect and store all data related to your shipments, including tracking numbers, declared contents, weight, and the journey history through our network.
c. Automatically Collected Data
When you visit our website, we automatically collect technical information like your IP address, browser type, and pages visited to help us improve site functionality.
d. Cookies
We use cookies to track activity on our Service and hold certain information to enhance your user experience. You can instruct your browser to refuse cookies, but some parts of our Service may not function properly.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Service.
- Process your shipments and facilitate their delivery.
- Send you tracking updates and service-related communications.
- Respond to your inquiries and provide customer support.
- Improve our website and services by analyzing usage trends.
- Prevent fraud and enhance the security of our Service.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We only share information in these circumstances:
- With Service Partners: We share necessary shipment information with trusted third-party carriers and customs agents to perform the final delivery.
- With Service Providers: We may use third-party companies for services like payment processing. They are obligated not to use your information for any other purpose.
- For Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Security
We implement a variety of reasonable security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
5. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us by visiting our Contact Us page.