It's simple. Navigate to our "Track" page and enter the tracking number provided in your shipping confirmation. You will instantly see real-time updates on your package's journey.
After a shipment is created, it can sometimes take a few hours for the tracking number to become active in our system. If it has been more than 24 hours, please verify the number and contact our customer support team for assistance.
- Pending: A label has been created, but the package is not yet in our network.
- In Transit: Your package is actively moving towards its destination.
- Out for Delivery: Your package is on a vehicle for final delivery today.
- Delivered: The shipment has been successfully delivered.
- Exception: An unforeseen issue (e.g., customs delay) is preventing delivery.
The estimated delivery time depends on the shipping service selected and the destination. Once your package is in our system, a specific estimated delivery date will appear on the tracking page.
Nexus Dispatch delivers to over 220 countries and territories worldwide. From major cities to remote locations, we are committed to connecting your world.
If your tracking information has not been updated for several days, or if your package is significantly past its estimated delivery date, please contact our customer support team immediately with your tracking number. We will launch a thorough investigation.
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